Privacy Policy

What we collect

When you contact us or submit a form, we collect the information you provide: your name, email address, phone number, which service you are interested in, and anything you write in the message field.

When you become a member you keep a credit-monitoring subscription in your own name, and you grant us access to it so that we can review your reports. We also collect identity documents you send us: a photo ID (front and back), proof of address, and a document showing your Social Security number. We collect these so that we can perform the credit repair service and so that the bureaus will accept a dispute filed on your behalf.

Send those documents through the secure link we give you. If we ask for them by email, send them only to a northstarfundingservices.com address. Do not send them by text message or through a group chat. We store the full Social Security number only where it is needed to file, and we do not post it, email it, or repeat it back to you in writing.

Your documents

You upload your identity documents on your own documents page, through the secure link we give you. They go into a private Google Drive that NorthStar Funding controls, in a folder of your own, and this website does not keep a copy.

The people who work on your file can see them. They may download or print your documents to prepare your disputes. We also add your documents and your date of birth to our dispute software, which stores data in the United States. The bureaus may need a copy of your ID and proof of address to accept a dispute, so we may send copies with your letters.

On your documents page you also give us your date of birth, which we need for your credit disputes, and your SmartCredit login, if you have one, so we can see your 3-bureau credit reports and track your progress. Both are saved in the same private folder. The people who work on your file can see them. They are never kept on this website or in our contact records. If you email us your documents, your date of birth or your SmartCredit login because we asked, we save them to your private folder and delete the email. You can change your SmartCredit password at any time. If you change it, you can give us the new one on your documents page.

We keep your documents, your date of birth and your SmartCredit login until you cancel, ask us to delete them, or decide not to become a client. When you cancel, we delete your folder, with your documents, your date of birth and your SmartCredit login. Google, which stores the folder, can take several weeks to erase deleted files from its systems completely. The people who work on your file also delete any copies they downloaded or received by email, and shred any printouts. Copies of your documents attached to your disputes, the copies of your credit reports, your date of birth and your SmartCredit connection are kept in our dispute software under its own rules. You can end that connection by changing your SmartCredit password. We keep your signed papers for as long as the law requires.

How the form on this site reaches us

When you press send on our Talk to us page, what you entered goes directly to our customer-management provider, which we use to keep track of the people who write to us and to reply to them. It is stored there, not on this website.

If you tick the box agreeing to calls, we may call you at the number you gave, including with automated technology. You can ask us to stop calling you at any time. We do not send text messages.

How we use it

To respond to your message, to provide the service you asked about, and to send you updates about your file. We do not sell your information.

Who we share it with

Service providers who help us operate — for example, the platform that hosts our community, the customer-management provider that receives our contact form, and the people who work on your file. Each is limited to what they need to do their job.

Text messages

We do not send or receive text messages. Our phone line, (321) 450-9173, is for calls only. We do not record calls to it. We never ask for your documents or your SmartCredit login by text.

Hosting and server logs

This website is hosted by Vercel. Vercel keeps standard server logs of the requests made to the site, which include your IP address and the pages you requested.

Cookies, analytics and advertising

This website sets no cookies.

It counts visits using Vercel Web Analytics, so that we can see which pages people read. That count is anonymous: it uses no cookie, it does not follow you to other websites, and it does not tell us who you are. It records the page you opened, roughly where in the world you opened it from, and what kind of device and browser you used.

This website runs no advertising scripts, and we do not sell or share what it counts.

Community memberships and payments

Memberships in our community, and the payments for them, are handled by Skool, the platform the community runs on. Skool processes that information under its own privacy policy.

Your choices

You can ask us to correct or delete the information we hold about you at any time, except the signed papers the law says we must keep. Write to us through our Talk to us page, or email us at elijah@northstarfundingservices.com.